Return and Refund Policy
At Emily Navas, we want you to love your purchase. If you're not completely satisfied, we’ve made the return and refund process simple and straightforward.
Return Eligibility
* Items must be returned within 30 days of receiving your order.
* Returned items must be in original condition—unworn, unwashed, and with all tags still attached.
Return Address
Address: Longhuzhen Huanancheng No. 1 Building 5A-C11, Xinzhengshi, Zhengzhou, Henan Province, China
Postal Code: 451191
How to Return
1. Contact us at service@emilynavas.com to initiate a return.
2. We’ll provide return instructions and, if eligible, a return shipping label.
3. Ship the item(s) back using the instructions provided.
Refund Process
* Once we receive your return, please allow 5–7 business days for processing.
* Refunds will be issued to your original payment method.
Exceptions
* Final sale and discounted items are not eligible for return or refund.
* If the return is due to customer preference (e.g., size or change of mind), the customer is responsible for return shipping costs.
* If the return is due to our error (e.g., damaged or incorrect item), we’ll cover the return shipping fee.
Order Cancellation
* Cancellation Period: Orders may be cancelled within 24 hours, provided they haven’t shipped.
* Processing Time: Orders are generally processed within 1–3 business days.
* If your cancellation request meets the above criteria, your order will be cancelled and fully refunded.
If you have any questions or need help with your return, please contact us at service@emilynavas.com. We're here to assist you!
Thank you for choosing Emily Navas – we appreciate your trust and support.